Service provided by MakeQuiz does not meet the standards (including issues: quality, methods and time of delivery) as committed in the policies and regulations stated on Website MakeQuiz;
1.2. Customer has paid but MakeQuiz does not perform the delivery of the Services as committed in the policies and regulations stated on Website MakeQuiz.
Note: MakeQuiz shall be exempted from refund/return obligation if it is in the cases of limitation of legal liability as shown in the Terms of Service on Website MakeQuiz.
2.1. Customer must notify immediately or no later than 24 (twenty-four) hours from the discovery of the problem;
2.2. Customer makes notice to MakeQuiz about the issue via the MakeQuiz hotline or email displayed on Website MakeQuiz;
2.3. Customer coordinates to provide necessary information for MakeQuiz to identify fault and make refund/return.
Not later than 24 (twenty-four) hours since the Customer's refund/return cases are determined.:
Depending on the specific request of Customer: refund or return the Service, MakeQuiz shall follow Customer’s request.
In case of a refund, MakeQuiz shall transfer money to Customer according to the account that Customer has paid for MakeQuiz.
4.2. In case of return of the Service, MakeQuiz shall reissue the Service package according to the Customer’s registered account.
Shall be paid entirely by MakeQuiz if that is MakeQuiz’s fault.
Website MakeQuiz commits to ensuring the strict implementation of the necessary security measures for all payments performed on Website MakeQuiz.